Position Overview:

We are seeking an organized and detail-oriented Mortgage Assistant to join our team and provide essential support to our mortgage department. The Mortgage Assistant will play a vital role in ensuring the smooth processing of mortgage applications, maintaining accurate records, and assisting clients with their inquiries. The ideal candidate should have excellent communication skills, a strong ability to multitask, and a commitment to delivering exceptional customer service.


  • Assist clients with initial inquiries regarding mortgage products, application procedures, and documentation requirements.
  • Collect and review client documents to ensure completeness and accuracy for mortgage applications.
  • Input client information into databases and maintain organized records of mortgage applications and documentation.
  • Coordinate appointments, meetings, and follow-ups between clients, mortgage advisors, and lenders.
  • Prepare and send out required documents and disclosures to clients as part of the mortgage application process.
  • Liaise with mortgage lenders, underwriters, and third-party vendors to facilitate the smooth processing of applications.
  • Track the progress of mortgage applications and communicate updates to clients, ensuring transparency and clarity.
  • Assist with the preparation of mortgage-related reports, documents, and presentations.
  • Provide administrative support to mortgage advisors, including scheduling appointments, managing calendars, and handling correspondence.
  • Maintain confidentiality and adhere to all relevant industry regulations and privacy guidelines.
  • Respond promptly to client inquiries via phone, email, or in person, delivering excellent customer service.
  • Collaborate with the mortgage team to streamline processes and enhance efficiency.


  • Proven experience as a Mortgage Assistant, Loan Processor, Administrative Assistant, or related role.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using office software, databases, and mortgage-related tools.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Strong problem-solving skills and a proactive approach to tasks.
  • Ability to handle sensitive and confidential information with professionalism.
  • Basic understanding of mortgage products and application procedures (preferred).
  • High school diploma or equivalent; additional education or relevant certifications are a plus.


  • Competitive compensation and potential for growth within the mortgage department.
  • Exposure to the mortgage industry and opportunity to learn from experienced professionals.
  • Supportive work environment and opportunities for skill development.
  • Collaborative team culture and engagement in the real estate finance sector.

If you are an organized individual with a passion for providing support, have a knack for handling administrative tasks, and are eager to contribute to the mortgage application process, we encourage you to apply. Join us as we work together to assist clients in achieving their homeownership goals through efficient and effective mortgage services.

Submit your CV at Careers@powerhousedxb.ae

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